Risk Management and Patient Safety Policy
Goal:
HHHS endeavors to promote high quality, safe, effective, and ethical health care. As an organization HHHS strives for optimal patient and client safety through operation of a coordinated risk management/patient safety program that leads to a reduction in errors with a subsequent increase in patient safety and patient satisfaction while keeping cost implications in mind. As such, patient safety and patient satisfaction indicators will be tracked and reported to the Board.
Overall Accountability:
The provision of safe, efficient and high quality service requires organization wide involvement and commitment from the Board of Directors, Physicians, Administration, employees, and volunteers to be successful. Delivery of safe and high quality care includes all factors that directly or indirectly are associated with patient safety and the protection of human, physical, financial and information resources. As such patient and client safety is the responsibility of every Director, employee and volunteer. When safety concerns are encountered it is the responsibility of the individual who discovers an unsafe condition to intervene immediately to eliminate the safety risk or report the situation to their departmental manager depending upon the nature of the concern. It is the policy of HHHS to provide safety training appropriate to the role of all persons associated with HHHS.
The successful delivery of a high quality service that emphasizes patient safety as its highest priority is dependent upon effective communication and transparency between all departments and programs within the Haliburton Highlands Health Services. Working together throughout the organization will lead to improved quality of care, patient safety and patient satisfaction.